A successful market leader in the building and construction industry sought to transition from founder-led to an independently managed business, aiming to sustain growth and profitability by enhancing organisational performance.
SUCCESS STORY:
Driving Growth though People,
Culture, and Governance
Successful market leader needed assistance in transitioning from founder-led to independently managed business, including accelerating growth and profitability through improving organisational performance.
Overview
The Challenge
Despite steady growth, the business faced:
Stagnation: Growth plateaued due to unclear strategy, underperforming teams and apathetic work environment.
People Challenges: Increased staff turnover and poor culture of accountability caused by an imbalance between long-tenured staff resistant to change and newer employees with fresh ideas.
Governance Gaps: Business lacked a robust, fit-for-purpose governance structure which was holding the business and shareholders back from achieving their goals.
The Solution
New Horizon Solutions partnered with the leadership team and shareholders over 18 months to:
Enhance People, Culture, and Performance
- Implemented an organisational restructure with clear roles and objectives.
- Developed a performance framework with structured review cycles.
- Improved recruitment, onboarding, and succession planning processes.
- Launched a culture ‘renovation’ plan focusing on values, behaviours, and retention.
- Implemented a Learning Management Platform (Learn365) with tailored content.
- Introduced and improved modern workplace policies and procedures.
- Recruited key management and interim roles to support the business growth.
Improve Governance through Establishing an Advisory Board
- Using Richard’s credentials as a Certified Advisory Board Chair™, created a fit-for-purpose Advisory Board governance structure.
- Recruited an Advisory Board Chair to lead strategic planning and mentor the new CEO and shareholders.
Outcomes
People & Culture
- Increased productivity and efficiency in hiring.
- Reduced staff turnover significantly, with improved engagement and productivity.
- Enhanced alignment to organisational goals, driving accountability and innovation.
- Structured internal mobility and succession planning creating new career pathways.
Governance
- Strengthened strategic clarity and governance practices.
- Empowered leadership with mentorship and confidence to pursue growth opportunities.